1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Rates & Delivery Estimates
Shipping charges will be calculated and displayed at checkout. Delivery times vary by location:
- Local Deliveries: 2–5 business days.
- International Deliveries: 7–15 business days.
3. Shipment Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
4. Shipping Carriers
We use reputable carriers for both domestic and international shipments.
5. Delays
Delivery delays can occasionally occur due to weather, customs clearance, or carrier issues. Omnistro is not responsible for delays outside our control.
6. Damaged or Lost Items
If your order is damaged during transit, please contact us immediately with photos of the package and items. We will arrange a replacement or refund.
7. Restrictions
Some products may be subject to shipping restrictions due to local laws or carrier policies.
8. Contact Us
For shipping-related inquiries, please email support@theomnistro.com.